Alan and Steve,

My relationship with Rock River Arms has been an interesting one.  I first purchased an Elite CAR A4 several years ago, and in the thousands of rounds I have put downrange with my rifle, I have yet to have a failure of any kind, FTF or FTE.  My former Marine son has shot it before and tells me it’s far better than the rifles he had to shoot in the Marines.  I am proud to have my rifle, and you should be proud to make them.

However, I sent a note to you several years ago (a month or so after I purchased my rifle) when I realized that I had lost my registration card for the warranty, and you informed me that you could not send a replacement registration card, meaning that my rifle wasn’t under warranty.

That mattered a lot to me then, but matters little to me now.  My rifle has had no problems and I expect none from it.  It is a fine, precision machine.  But I must say that this was less than stellar customer service, especially when I offered to send you my receipt of purchase from Hyatt Gun Shop.  Your refusal to help me puzzled me then and does so to this day.

Letting “bygones be bygones,” we should move on to more pressing matters.  There is the issue of the firearms manufacturers boycott that we need to discuss.  I understand that these are serious issues, not only because of the gravity of the subject, but because you have a fiduciary responsibility to your employees.

As you know, several states are enacting draconian gun laws that infringe on our second amendment rights.  A number of firearms manufacturers have decided to boycott these states, allowing law enforcement to purchase only those weapons allowed to non-law enforcement.

The response give to us by some manufacturers, i.e., that there is concern for the ability of law enforcement to do their jobs in the face of the boycott, rings hollow.  If this is true, it is true of non-law enforcement as well, and the only way to drive this point home is to allow everyone to reap the consequences of what they sow.

I would like to say that RRA had worked well with me in each and every interaction.  That would not be true, but that doesn’t mean that I won’t purchase a RRA firearm in the future.

But this decision is important to me and millions of other gun owners and defenders of the second amendment.  Please let me know the decision made by RRA concerning this matter so that I may pass it on to my readers.  Believe me when I tell you that I have been your local ambassador for RRA.  I wear a RRA hat on my walks and at the gym, discuss my rifle over my web site, and recommend your company to people asking me questions about AR-15s.  I would like to continue this advocacy.

Respectfully submitted,

Herschel Smith