BY Herschel Smith
4 years ago
A brief user experience for those who care.
I had intended to go black powder deer hunting in my home state when season opens, and ordered a muzzle loader from Sportsman’s Guide.
It occurred to me that it hadn’t arrived after about three weeks of waiting, and I had not looked at shipping information. I called and could never reach anyone live.
My wife called and finally reached someone who helped to track down the fact that the gun was in a warehouse awaiting shipment.
The lady talked to another “manager” who incorrectly thought that it was supposed to ship as powder and that it had to be sent to another warehouse.
When that fiasco got fixed, they decided that it could ship by a couple of weeks from the date of the call, but not before. For whatever reason.
We cancelled the order and I contacted Muzzle-Loaders.com. They were quick, their web site was effective, I talked to someone live, and they handled my order immediately. The best part is that it arrived when they said it would.
If you need a muzzle loaders, I recommend them. Not Sportsman’s Guide. To Sportsman’s Guide you’re a number. To Muzzle-Loaders.com, you’re a person.
