During this day at the range in Pickens, S.C., the range officer that day, a gunsmith named Donnie Lostraglio, noticed that the discharged casings from my Springfield Armory .45 XDm were scorched on one side.  He felt that the barrel was possibly out of round, and pointed this out to me and recommended that I take the gun by a gun shop where I live.  I had put perhaps 2000 rounds through the weapon and either I hadn’t noticed this or the issue developed over time.

Several weeks later I took the weapon by Hyatt Gun Shop, where the gunsmiths are excellent.  They measured the barrel to be 4 mils out of round, and recommended that I send it back to Springfield Armory to see if this might be an issue covered by warranty.

I began interacting with Mr. Robert Dominacki of Springfield Armory, and I noticed that it did take several e-mails to flush out exactly what I should do.  Springfield wanted my entire weapon as opposed to just sending in the barrel in order to see if any other part of the gun was malfunctioning.

In order to make this happen, Robert issued a return merchandise authorization to have the Springfield technicians examine my gun.  Springfield paid for the shipment through FedEx, both to the factory and back to me.  While Robert told me that it could be up to six weeks, I received it back within a week of receipt by Springfield with a new barrel, tested by their technicians to function just fine with the replacement barrel, a match grade 4.5″ .45 ACP just like I sent to them.

My interaction with FedEx wasn’t so precise.  The shipment back to me was made in such a manner that it could not be held at the FedEx hub because it is a firearm.  Furthermore, when you call FedEx you cannot reach their hubs, you can only reach their national number.  I started an account with FedEx in order to hold my shipment at the shipping hub but that option wasn’t allowed for this shipment.

FedEx attempted to deliver the package once and left a door tag because I wasn’t at home (I have a job).  I just happened to be at home when FedEx made the second attempt so I got my package.  Had this been attempted three times by FedEx I’m not sure what would have happened (would it have gone back to Illinois?).

I have complaints about FedEx being unreachable and unwilling to work with me on shipment of the firearm.  I have absolutely no complaints about Springfield Armory.  Some readers may complain that the barrel was out-of-round to begin with, but with that many firearms being made, some issues will be found.  I don’t expect manufacturers to be perfect.  I expect them to make good on their promises.  Springfield Armory did exactly that, and I continue to enjoy my fine firearm from them.  All around, this was a good customer experience.